REFUND POLICY
Thank you for shopping with Wingless Dreamer Publishing. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not satisfied with your purchase, we offer a refund policy as outlined below.
Eligibility for Refunds:
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Domestic Orders (Within India): For domestic orders within India, we offer refunds for damaged products. To be eligible for a refund, you must notify us within 15 days of receiving the damaged product. The damaged product must be returned to us in its original condition and packaging.
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International Orders (Outside India): For international orders outside India, we offer refunds for damaged products. To be eligible for a refund, you must notify us within 30 days of receiving the damaged product. The damaged product must be returned to us in its original condition and packaging.
Exclusions:
We do not provide refunds for products damaged during shipping. In such cases, we encourage you to contact the shipping carrier to file a claim. We are not responsible for any shipping-related damages or delays caused by third-party carriers.
Refund Process:
3.1 Damaged Products: If your product arrives damaged, please follow these steps to initiate the refund process:
Notify us within the specified timeframe mentioned above by contacting our customer support team at Email: editor@winglessdreamer.com, Phone: +91-7305022147
Provide us with relevant information such as your order number, a detailed description of the damage, and any supporting evidence (e.g., photographs).
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Once we receive the damaged product and verify the damage, we will initiate the refund process.
Refunds will be processed using the original payment method and will include the purchase price of the product, excluding any shipping charges.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at:
Wingless Dreamer Publishing
Address: New Rajendra Nagar, Raipur, Chhattisgarh, India -492001
Email: editor@winglessdreamer.com
Phone: +91-7305022147
Please note that our refund policy applies only to products purchased directly from Wingless Dreamer Publishing. If you have purchased our products through a third-party retailer, please refer to their refund policy for further assistance.
By making a purchase from Wingless Dreamer Publishing, you acknowledge that you have read and understood this refund policy and agree to be bound by its terms.
Please keep in mind that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates
